Company

Careers

We're always looking for new talent to help us transform the hotel software space.

We are always looking for talented people to help us continue providing our thousands of clients around the world with superior products and services. If you have a passion for the hospitality industry, and you want to join a rapidly expanding team comprised of the best hospitality and technology professionals in the world, let us know. We are always looking for smart and motivated innovators to help us advance the hospitality software industry.

We are seeking someone who has RECENT EXPERIENCE USING VISUAL MATRIX. This is a new position within our growing company and requires a subject matter expert using Visual Matrix. If you have at least one year of experience using Visual Matrix at your hotel, we want to talk to you! You will work closely with our staff to develop training and leadership.

Pay will be based on experience.

Job Purpose

Key Responsibilities

To assist our support staff with training and development and assisting our clients as needed.

  • Identify internal training needs
  • Coordinate with trainer to develop and implement training initiatives
  • Act as escalation coordinator with help desk
  • Act as liaison with leadership, executive management and human resources
  • Must be available to work a mid-shift with possible weekends

Requirements

Bonus Points

  • At least one year experience using Visual Matrix
  • Ability to work in help desk, cubicle environment
  • Complex problem solving skills
  • Critical thinking skills
  • Previous training experience
  • Previous management experience

Benefits

  • Medical, dental, and vision insurance
  • Company-matched 401(k)
  • Life and disability insurance paid by company
  • PTO accrual after 90 days
  • Significant growth potential
 
Salary is commensurate with experience. Please submit salary requirements when applying.

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If you are looking to branch out from the hotel front desk and have at least 2 years of solid hotel experience, then we would like you to bring your hotel experience to our team. Our employees dress casually, and assist our clients with all facets of the hotel business, including check-ins, check-outs, and computer troubleshooting. Basic computer experience is required, but a suit isn't! And don't worry, full training is provided. This position is a great way to use your hotel skills in a different side of the industry, and learn computer networking and troubleshooting at the same time. Just like hotels, we are open 24/7, so you must be flexible! We have both day and evening shifts available.

Job Purpose

Key Responsibilities

To assist our clients with resolutions to their issues related to the Visual Matrix Property Management System software by:

  • Providing exemplary customer service
  • Clarifying the client's problem
  • Determining the cause of the problem
  • Selecting and explaining the best solution to solve the problem
  • Expediting correction or adjustment
  • Following up to ensure resolution
  • Contributes to team effort by asking questions, providing help to co-workers, and ensuring open lines of communication with all staff members.
  • Identifying and taking ownership of client issues
  • Ask appropriate questions of clients and conduct appropriate research when problems arise
  • Clearly explain a client's choices to guide client to an appropriate resolution
  • Ensure timely follow-up for all issues and tickets
  • Maintain proper and thorough documentation of all client communication within ticketing system.
  • Manage phone communication per department policies
  • Maintain assigned trouble tickets
  • Demonstrate vigilance in continuing education, both in the software product and in the installation environment.

Requirements

Bonus Points

  • High School diploma or equivalent
  • At least two years of front desk experience
  • Basic math skills
  • Basic computer skills (familiarity with computerized front desk system a plus)
  • Bi-Lingual
  • Experience training others
  • Experience in reading, understanding, and balancing reports
  • Knowledge of yield management concepts/revenue management
  • Management or supervisory experience
  • Night Audit experience

Benefits

  • Medical, dental, and vision insurance
  • Company-matched 401(k)
  • Life and disability insurance paid by company
  • PTO accrual after 90 days
  • Significant growth potential
 
Salary is commensurate with experience. Please submit salary requirements when applying.

Apply
We are looking for energetic sales people with phone sales experience. Use your hotel sales experience to sell our software to hotel owners. Our Visual Matrix property management system is the #1 PMS selected by Best Western’s in North America. Visual Matrix has been purchased by over 2,000 hotels worldwide.

Requirements

Bonus Points

  • High School diploma or equivalent
  • At least two years of hotel sales experience
  • Basic math skills
  • Basic computer skills
  • Software Property Management Systems experience (Visual Matrix knowledge is a plus!)
  • Revenue and/or Sales Management experience
  • Knowledge of yield management concepts and revenue management
  • Experience in reading and understanding sales reports

Benefits

  • Medical, dental, and vision insurance
  • Company-matched 401(k)
  • Life and disability insurance paid by company
  • PTO accrual after 90 days
  • Significant growth potential

Base salary plus commissions.

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We are seeking an experienced and capable .NET web developer to join our team. The position is a full-time, permanent position with the potential to develop into a team leadership role. The candidate must be able to work as part of an Agile team with high levels of accountability. Image Technology Systems offers benefits such as healthcare, paid vacation, company-paid life insurance, and a bonus plan.


Requirements

Bonus Points

Languages and Syntaxes Languages and Syntaxes
  • C#,
  • Linq,
  • ASP.NET MVC,
  • JavaScript,
  • CSS,
  • SQL
  • jQuery,
  • HTML5,
  • Twitter Bootstrap,
  • KnockoutJS
Tools and Processes Other Skills or Knowledge
  • Visual Studio,
  • VCS such as TFS, Git, Hg, or Subversion,
  • Agile,
  • Unit Testing
  • TeamCity,
  • Azure platform,
  • MSMQ or message queuing technologies,
  • Relational and non-relational databases
Principles
  • SOLID,
  • Inversion of Control (IOC)
Database Knowledge
  • SQL Server,
  • TSQL,
  • Entity Framework, or nHibernate

Benefits

  • Medical, dental, and vision insurance,
  • Company-matched 401(k),
  • Life and disability insurance paid by company,
  • PTO accrual after 90 days,
  • Significant growth potential

Salary is commensurate with experience. Please submit salary requirements along with any MS certifications when applying.

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